We do not sell, rent or pass on our mailing list and customer details to any other company. We will always protect your privacy, and your details will remain confidential at all times.
Our relationship with you is based on trust. We offer a private web browsing experience, and do not require that you register or give us your contact details unless you choose to place an order. At checkout we do collect personal information about you and this is used to fulfil your order, or to respond to enquiries. The information we collect includes your name, telephone number, email address and postal address(es). We do not store your payment details. We review our data storage annually and remove the details of any customers who have not ordered within the past two years.
We may contact you either by post, email or telephone, primarily as customer service following up on any issues with an order or to answer any questions you may have. We issue a paper catalogue once a year, which is sent to all the customers on our database. You may opt out of receiving a paper catalogue by emailing us at firstname.lastname@example.org with ‘NO CATALOGUE’ in the subject line. You may opt out of receiving promotional emails at any time by clicking the ‘unsubscribe’ link at the foot of the email.