COVID19 Update

Myriad Natural Toys & Crafts are continuing to process orders, however delays are likely.
We are currently unable offer Express Delivery options or Gift Wrap.
We are also unable to amend or add to orders already placed.
Thank you for your support, patience and understanding. 

The wellbeing and safety of our staff and customers is of utmost importance to us. We are following guidelines as set out by the government and have implemented distancing and hygiene protocols; these measures are recommended to protect our team, our delivery and collection service staff and the general public. 

These measures have required a change of practice and this may have an impact on the speed of our despatch. We are looking to the Myriad community to have patience and understanding whilst we work as hard as possible to process your orders.

We thank you for your continued support in these very challenging times, take care and stay safe.

An outline of our working procedures:
We are a small business with a large warehouse with separate packing room, and offices that have a different entrance to the warehouse. We are therefore able to separate staff and effectively practice distancing (much more than 2 metres apart). We are also ensuring that staff do not share equipment, including tea making facilities. Regular cleaning procedures are in place to ensure hygiene and safety, and everyone at Myriad are taking hand washing very seriously.

Our Warehouse and office is only open to our staff. No visitors or customer collections are allowed until further notice. We are only selling online. Royal Mail & Parcelforce staff will not be entering our building. Myriad Natural Toys & Crafts are taking the new government measures very seriously, and hold ourselves to the highest standards of social responsibility.

How we are supporting you:
We are well placed to provide families with playthings, books, games, crafts, and learning supplies throughout this time, and hope we can support your child’s needs for play, and other creative and enriching activities. We also have many essential items in our natural home range, including cleaning and gardening supplies, and other items that will help create a nurturing and calming home environment.

The Myriad team is working hard to create idea-rich and inspiring posts on all our media channels (emails, journal, Facebook, and Instagram) outlining ways to support imaginative play and creative activities for all ages of children. Our aim is to provide as much information and support as possible – to help you navigate the coming weeks and months.

Finally, we have our wonderful online community. Our Myriad Meetinghouse is where our customers and staff come together; inspiring, supporting, and connecting with each other. Many of us with children are facing new challenges, and we are proud to provide a platform of connection during these socially distant times. You will find us in a Closed Group on Facebook – simply request to join.

We will get through this together and could not be more proud to support our community through these socially distant times.

What you can expect from us:
We will do our utmost to get your orders to you, as quickly as we can. Please be aware that your order may not arrive as quickly as you are used to. If you need to contact us regarding an order or delivery, please email our customerservice@myriadonline.co.uk We will keep you updated here, and via our regular emails regarding any changes.

And finally, a great big thank you!

We are very appreciative and grateful to your continued custom during these difficult times, and through your continued support we in turn are supporting many other families – those who work for and manage the many wonderful toy makers and goods manufacturers that supply us with our range of beautiful playthings, art & craft materials, musical instruments, books and more.

Warmest regards and here’s to keeping our hearts together and getting through this difficult time!

Richard, Veronica, and the Myriad Team

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