COVID19 Update

25 May 2020:
Myriad Natural Toys & Crafts are processing orders quickly – most orders are despatched within 24-48 hours, and deliveries are excellent/good depending on region and service. Royal Mail parcels always go First Class and are delivering quickly. There some delays for larger deliveries going with Parcel Force to some areas in the UK. International deliveries can be delayed at destination country due to delays in customs. 
-We can offer an Express Delivery option but it is NOT a GUARANTEED 1 day service.
-We are unable to offer Gift Wrap.
-We are unable to amend or add to orders already placed.
-We are not answering phone calls to minimise sharing of office equipment, please email us, we will do our best to answer you as soon as we can. 
Thank you for your support, patience and understanding.  

The wellbeing and safety of our staff and customers is of utmost importance to us. We are following guidelines as set out by the government and have implemented distancing and hygiene procedures; these measures aim to protect our team, our delivery and collection service staff and the general public. 

These measures have required a change of practice and this is having an impact on the speed of our despatch. We are looking to the Myriad community to have patience and understanding whilst we work in a safe manner to process your orders.

We thank you for your continued support in these very challenging times, take care, stay well, stay strong and stay safe.

An outline of our working procedures:
We are a small business with a large warehouse with separate packing room, and offices that have a different entrance to the warehouse. We are therefore able to separate staff and effectively practice distancing (much more than 2 metres apart). We are also ensuring that staff do not share equipment, including tea making facilities. Regular cleaning procedures are in place to ensure hygiene and safety, and everyone at Myriad are taking hand washing very seriously. We are working evening shifts and weekend shifts so that teams are smaller and can stay further apart.

Our Warehouse and office is only open to our staff. No visitors or customer collections are allowed until further notice. We are only selling online. Royal Mail & Parcelforce staff will not be entering our building. We are closely following the situation for Royal Mail and Parcelforce and are of course concerned if any of the services become overstretched. Myriad Natural Toys & Crafts are taking the new government measures very seriously, and hold ourselves to the highest standards of social responsibility.

How we are supporting you:
We are well placed to provide families with playthings, books, games, crafts, and learning supplies throughout this time, and hope we can support your child’s needs for play, and other creative and enriching activities. We also have many essential items in our natural home range, including cleaning and gardening supplies, and other items that will help create a nurturing and calming home environment.

The Myriad team is working hard to create idea-rich and inspiring posts on all our media channels (emails, journal, Facebook, and Instagram) outlining ways to support imaginative play and creative activities for all ages of children. Our aim is to provide as much information and support as possible – to help you navigate the coming weeks and months. We looking to pool ideas and resources for enriching and meaningful activities.

Finally, we have our wonderful online community. Our Myriad Meetinghouse is where our customers and staff come together; inspiring, supporting, and connecting with each other. Many of us with children are facing new challenges, and we are proud to provide a platform of connection during these socially distant times. You will find us in a Closed Group on Facebook – simply request to join.

We will get through this together and could not be more proud to support our community through these socially distant times.

What you can expect from us:
We will do our utmost to get your orders to you, as quickly as we can. Please be aware that your order may not arrive as quickly as you are used to. If you need to contact us regarding an order or delivery, please email our customerservice@myriadonline.co.uk. Please note there will be delays in replying to you, please allow 72 hours.  We will keep you updated here, and via our regular emails regarding any changes.

And finally, a great big thank you!

We are very appreciative and grateful to your continued custom during these difficult times, and through your continued support we in turn are supporting many other families – those who work for and manage the many wonderful toy makers and goods manufacturers that supply us with our range of beautiful playthings, art & craft materials, musical instruments, books and more.

Warmest regards and here’s to keeping our hearts warm and together, supporting each other to stay well, stay strong and get through this difficult time.

Richard, Veronica, & the Myriad Team

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